ASU Catering Policies and Guidelines

Fall 2016 - Spring 2017 General Guidelines

In order to better serve our clients, ASU catering established the following policies and guidelines to assist you in planning a successful event. We pride ourselves in being able to meet our client’s needs. In order to ensure the most efficient service, please use the following procedures when planning.

Advanced Notice

Advanced Notice

We recommend placing all orders no less than 3 business days prior to your event. Every effort is made to accommodate all catering requests and events scheduled with less than the requested lead-time are subject to a limited menu and service availability.

Confirmation Guest Counts

Confirmation Guest Counts

A guaranteed count of attendance, order and event location is required 3 business days prior to your event. If no guarantee is given in this time frame, the estimated attendance count on your confirmation will be considered the final guarantee. Final guarantees can be increased up to 72 hours prior to the event. You will be billed for the final guarantee or the number served, whichever is greater. Guaranteed count increased less than 72 hours may result in additional charges or may not be accommodated. Your signature is required to confirm these details and give authorization to proceed. You may e-mail, fax, or campus mail the signed form to the catering office.

Cancellation Policy

Cancellation Policy

Services must be cancelled no later than 3 business days prior to your event. Cancellations after this deadline will result in a charge of 20% of the estimated/guarantee service number in order to cover our costs of food and labor. Events cancelled less than one business day prior to your event will be charged 100% of the event.

Perishable Food Policy

Perishable Food Policy

It is our strict policy that there will be no credit given or carry out of perishable food not consumed at our event. Any food removed from the location of the event without the permission of the Catering Department becomes the responsibility of the event holder. ASU Catering Services is not responsible or liable for the quality or safety of items removed from the event.

Special Menu Requests

Special Menu Requests

Should adjustments be needed to accommodate special dietary needs or if you require a customized menu, we will work with you to accommodate your requests.

Payment Policy

Payment Policy

Payment arrangements for your event must be received 48 business hours prior to your event. Visa, Master Card, and checks are acceptable forms of payment. Invoices will be issued each week and are payable upon receipt. On-campus clients have the added option of direct billing to their University department by providing a completed Business Meals Form and PO to our office. Non-University clients require 50% deposit with the signed conformation, 5 business days prior to the event. Final payment is required the day of your event, unless prior arrangements have been made and approved by the Catering Director.